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Return Policy/Returns

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12-month warranty. 30-day money-back guarantee.

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What items are returnable?

You can return any item that experiences a technical malfunction, like speaker issues, touch issues, etc., within the 1 year warranty period. Effective after April 15, 2022, to all new online purchases. Plus, you can return a smartphone that is not c

What is the Return Policy at Phone Daddy?

Phone Daddy offers a 30-day return policy and a 1-year warranty. As long as you are in your 30-day return window, we will take the item back; however, you will be responsible for return shipping. If the item is returned during the 30-day return windo

How do I start a return?

To start the return process of an order, please follow these steps:. 1. Navigate to our Returns page. 2. Enter your order number and Zip code. 3. Select the Device(s) to continue (Route Green Package Protection is not eligible for return). 4. Select

Phone Daddy Return Approval Policy

Phone Daddy’s Return Approval policy is as follows:. The Serial/IMEI number of the phone being returned to Phone Daddy MUST match the item we sold to you. Phone Daddy tracks each phone order’s serial and IMEI numbers to deliver the correct product. W

Are there any charges for returns?

The customer is responsible for return shipping charges only if the return is NOT due to defects. All phones with functional issues will be provided a prepaid label by Phone Daddy.If Phone Daddy finds nothing wrong with the item once it is received,

How soon will I get my refund?

After receiving the returned item, Phone Daddy will inspect it.We will send an email to inform you that we have received the returned item and notify you of the approval or rejection of your refund.If your return is approved, your refund will be proc

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