Phone Daddy Return Approval PolicyUpdated a month ago

At Phone Daddy, we value our customers' satisfaction and strive to ensure a smooth and transparent return process. Our return approval policy is designed to clarify the guidelines and procedures for initiating returns, ensuring that your experience with us is as straightforward as possible. Please read on to learn more about our return approval policy and how it applies to your purchases.

• Review Warranty Terms: Before proceeding, carefully review the terms and conditions of your warranty to ensure your situation is covered.
• If the issue is covered by our warranty: We will first attempt to replace the faulty device with the same model. If a direct replacement is not available, a comparable device of equal value will be provided. In cases where a replacement is not feasible, we will refund the depreciated value of the original purchase price, based on the current market value and condition of the device. 
• If the item is still under manufacturer warranty, the device must be taken to the manufacturer for defects.
• The Serial/IMEI number of the phone being returned to Phone Daddy MUST match the item we sold to you. Phone Daddy tracks each phone order’s serial and IMEI numbers to deliver the correct product. We do not entertain returns for items that are not ours and not sold by us.
• The Find My iPhone feature must be turned off, as well as the Apple ID, and disable the Passcode for Apple phones and tablets before you send the device back.
• Please disable all Passcodes, Fingerprint ID/Face ID, and remove your Google/Samsung account for Android phones.
• Original shipping charges service and Order Protection are non-refundable (if applicable).
• All devices are checked for activation lock before being sent to our customers. So, if there is an activation lock on the item, it has been linked to your account. We will check the article for the activation lock and send instructions about removing it. If you are unsuccessful in disabling the Find My iPhone/Apple ID/Google/Samsung Account feature, the return will not be accepted.
• Remove your SIM or delete eSim from the device.
• If the item is tampered with or altered when Phone Daddy receives it, the return will not be accepted, and the device will be sent back to you as-is.
• To avoid restocking fees, the returned item and all accompanying accessories must be in the same condition as they were received. Any signs of wear, damage, or alterations to the item or its accessories (Phone Case, Pre-Installed Glass Screen Protector) may result in the application of a restocking fee or not refundable. Customers are responsible for ensuring that all components included with the item are returned in their original condition.
• Phone Daddy policy states that we can only issue one return label per order or item. Additionally, the return label will be sent to the original shipping address provided by the customer at the time of purchase and will be valid only for 30 days.
• Once the return request is submitted, you will receive the return label via email within two business days. Also, if further details are required for the return, we will contact you requesting the details or images of the item.
• Any additional charges or services incurred by the network carrier during activation will not be the responsibility of Phone Daddy. We recommend contacting your phone carrier for additional information.

Phone Daddy, will not be liable for any indirect, incidental, or consequential damages arising from the use of any product sold. This warranty gives you specific legal rights, and you may also have other rights that vary from jurisdiction to jurisdiction.

• This warranty is non-transferable and is limited to the original purchaser.
• The warranty period does not extend or renew upon receipt of a replacement product.

Need to start a return, please select start a return.

For full information regarding Warranty coverage and Exclusions Click here.

To learn how to remove or delete an eSim from an iPhone, click here. 

Need more help? Feel free to get in touch with us here.