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What happens to my refund if my card expires or my bank account is closed?Updated a month ago


If the original account was closed, but you have another account at the same bank?

In most cases, the bank will be able to redirect the refund to your active account; both accounts must be under the same name. Please allow 10-15 business days for the transition to complete. If you still don't see the refund feel free to contact your bank's customer service center.

If the account at the original bank is closed.

The refund will most likely be blocked at the original bank linked to the payment of your order. We recommend contacting your former bank to get your refund.

If the credit or debit card has expired or been deactivated.

In this case, your refund will be automatically directed back to the account linked to that card. The bank should sort it out for you according to their policies.


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