Phone Daddy Customer Support logo
Phone Daddy Customer Support logo

All articles

What is the Return Policy at Phone Daddy?Updated a month ago

  • Phone Daddy offers a 30-day return policy and a 1-year warranty. As long as you are in your 30-day return window, we will take the item back; however, you will be responsible for return shipping.

  • You can return your items within 30 days of receiving your shipment.
  • If the item is returned during the 30-day return window due to a defect, a prepaid label will be issued by Phone Daddy’s customer service (see Phone Daddy Approval Section).

  • If Phone Daddy finds nothing wrong with the item after receiving it back, the customer will be charged for the prepaid return label.

  • To get a refund or replacement, the phone must be in the same cosmetic condition as delivered by Phone Daddy.

  • All returns must be shipped with their accompanying order number, packaging, and accessories (if applicable).

  • If the item is still under manufacturer warranty, the device must be taken to the manufacturer for defects.

  • Gifts, promotional items, or Route Protection are not returnable.

DISCLAIMER: E and F AS-IS F devices are NOT functional phones you can activate and use like regular phones. These devices are sold AS-IS with NO WARRANTY and are NON-REFUNDABLE or EXCHANGES. 

If the item is stolen or missing, it will not be eligible for a return request.

Was this article helpful?
Powered by