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Return Policy / Returns

7 articles

12 month warranty. 30 day money back guarantee


What items are returnable?

You can return any item that experiences a technical malfunction, like speaker issues, touch issues, etc., within the 1 year warranty period. Effective after April 15, 2022, to all new online purchases.  Besides, you can also return a smartphone that

What is the Return Policy at Phone Daddy?

You can return your items within 30 days of receiving your shipment. Phone Daddy offers a 30-day return policy and a 1 year warranty. As long as you are in your 30-day return window, we will take the item back; however, you will be responsible for re

How do I start a return?

In order to start the return process of an order, please follow these steps:. 1. Navigate to our Return page. 2. Enter your order number and Zip code. 3. Select the Device(s) to continue (Route Green Package Protection is not eligible for return). 4.

Phone Daddy return approval

Phone Daddy’s Return Approval policy is as follows:. The serial/IMEI number of the phone being returned to Phone Daddy MUST match the item we sold to you. Phone Daddy tracks each phone order’s serial number and IMEI number to deliver the correct prod

Are there any charges for returns?

The customer is responsible for return shipping charges only if the return is NOT due to defects. All phones with functional issues will be provided a prepaid label by Phone Daddy.If Phone Daddy finds nothing wrong with the item once it is received,

How soon will I get my refund?

After receiving the returned item, Phone Daddy will inspect it. We will also send an email to inform you that we have received the returned item and notify you of the approval or rejection of your refund.If your return is approved, your refund will b

One Year Warranty Coverage

If the device starts to malfunction or has mechanical issues, like the volume buttons or the camera stops working, it is covered by Phone Daddy’s 1-year warranty. If there is a technical defect in the device, please get in touch with us, and we will