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Technical Support Inquiries

8 articles

Need technical support assistance? We are here to help!

Articles

How to Get Technical Support Assistance

We are here to assist our customers with any technical support inquiry that may experience with the devices, we also have tools and video to help with the process. Please contact us directly for any inquiry at [email protected] Also, visit our

How to Set Up a New Device (For Apple and Android)

Setting up a new Android or iPhone can be tricky if you don’t know what you’re doing. But it is no rocket science, and you only need to follow a few quick and easy steps to get your device working in no time. If you have a brand-new or data-wiped And

What information do I need to activate a phone?

The most important information to activate your phone to the service provider will be the IMEI number which stands for (International Mobile Equipment Identity)- it's a 15-digit number unique to each device, and there are several ways to find this nu

Trouble with the Network Signal?

No signal bars or a "no service" error means no connection, first, make sure the Sim card is inserted correctly, and that your Sim card is activated with the service provider, also you can try restart the device, if this doesn't work, you can reset t

How to Update the Software (For Apple and Android)

Keeping your smartphone software up-to-date is essential to maintain its performance. Every Apple and Android software update comes with new security features. So, you should always have the latest Android or iOS version on your smartphone to protect

How to Remove Accounts and Data Wipe a Phone

Running out of storage space? Or just want to give your phone a fresh start? Wiping its data and removing your accounts is crucial. If you’re returning or giving away your phone, you don’t want someone else to access your data. So, make sure you remo

How to Unlock the Network on an Android Phone

Most smartphones in the US are sold locked to a specific carrier, making it hard to switch networks. You won’t be able to use your data, minutes, and texts with a new SIM if your phone is locked. To do that, you’ll need the original carrier network (

Forgot Your Apple ID Password?

Forgetting your Apple ID or password can be frustrating as it locks you out of your Apple account unless you remember the password. It can be hard to recall the password, especially when you recently updated it. So, what to do if you forget your Appl

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