Why Was My Order Canceled?Updated 7 days ago

Our payment process is implemented to protect all existing and new customers. This process employs high-level payment verification software that checks all payment details. These may also cause delays or result in voided orders.

Reasons why your payment was not processed:

• The card is expired
• The billing address has changed or doesn’t match what’s on file with the bank or card issuer
• The card has reached or exceeded its transaction limit
• The card is blocked or reported for unusual activity
• Insufficient funds on the card account
• You’re out of the country, or foreign currencies are not accepted on the card
• Wrong card number, CVC, or expiration date

If your order is voided and your bank confirms that all details are correctly submitted, please don’t hesitate to contact [email protected] so we can investigate.

Here are some things you can do to troubleshoot a voiding payment:

• Make sure to match the billing info on file with your bank or card issuer
• Double-check the card number, CVC, expiration date, and name on the card
• Try using another card or payment method such as (PayPal, Apple Pay, GPay, etc.)
• Try using another device or browser (Chrome, Safari, Edge, or Firefox) and disable your ad blocker
• Contact your bank or card issuer

At Phone Daddy, your safety, privacy, and peace of mind are important to us. This is why we’ve implemented an extra layer of protection to keep your account details secure.

Need more help? Feel free to get in touch with us here.