Orders

How to make an order? Need to request a change or cancellation?

Can I Checkout as a Guest?

All buyers must create an account to place an order. Why?. Opening an account can offer you several advantages. Here are common reasons why you might consider opening an account:. Open an account today to enjoy these exclusive benefits and elevate yo

Can I Order Over the Phone?

Exciting news! We are pleased to announce that you can now purchase your favorite devices conveniently over the phone. Our dedicated Phone Daddy team is ready to assist you in finding the perfect device to meet your needs. Whether you're looking for

How Can I Edit My Order?

If you wish to edit the items while the payment is being processed or is completed, we will not be able to modify the items in the order. You will have to cancel the order and re-order the correct device. If you wish to edit the name or shipping addr

What’s in the Box?

For our Pre-Owen and Refurbish products:. As part of our ongoing commitment to sustainability, Phone Daddy has adopted an innovative approach to packaging. In instances where our signature eco-friendly boxes are unavailable, we utilize a high-quality

Does the Phone Come With a SIM Card?

We provide a SIM card tray pin eject removal tool with all our devices, but not a SIM card. You must contact your carrier provider (T-Mobile, Verizon, AT&T, etc.) and have them provide you with a SIM card. If you already have one on your old phone, y

What does Unlocked Carrier and Carrier- Only means?

In the world of mobile devices, two common terms often arise: "carrier-only" and "unlocked." Understanding the distinction between these terms is crucial for making informed decisions when purchasing a smartphone or other mobile device. Let's explore

How Do I Cancel an Order?

Customers can easily cancel their order by sending an email request to our customer support department at [email protected]. You can also contact the support team via chat from Mon-Fri 8:00 AM-8:00 PM CST. If you send an order cancellat

Why Was My Order Canceled?

Our payment process is implemented to protect all existing and new customers. This process employs high-level payment verification software that checks all payment details. These may also cause delays or result in voided orders. Reasons why your paym