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Phone Daddy Customer Support logo

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7 articles


Can I order over the phone?

Unfortunately, you cannot place orders over the phone. In order to make a purchase, please visit our website to place an order for your device.  If you have concerns you can call us at (469) 839-3979 for any questions or concerns.

Are your phones compatible with my carrier?

Carrier compatibility varies from individual to individual, depending on their network. You can contact our customer support representatives for technical support via email at [email protected], via phone at (469) 839 3979, or via online chat on

How do I cancel an order?

Customers can easily cancel their order by sending an email request to our customer support department at [email protected] You can also contact the support team via chat. Please include the Original Sales Order Number, Your Name/Account, Numbe

Why was my order canceled?

Our team ensures the order process is as smooth as possible. There are some instances where an order gets canceled, and it is most commonly due to two reasons. The first is if the billing address provided does not match what is on file with a custome

Where can I see my charges for an international purchase?

Yes, you can see your charges for shipping. Upon the checkout page.

Does my phone come with a charger block?

At Phone Daddy, we match the original manufacturers’ policy for what accessories are shipped with the phone. So for Apple phones, anything older than the iPhone 12 will come with a charging block and cable. For the iPhone 12 and anything newer, the p

How could I make a bulk purchase?

Besides selling individual smartphones and accessories, Phone Daddy also offers bulk purchases. If you are interested in making a bulk purchase, please contact us via Chat or email us at [email protected]