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9 articles

How to make an order? Need to request a change or cancellation?


Can I Checkout as a Guest?

All buyers must create an account to place an order. Why?. With an account, you can track the device you ordered to ensure it's getting to you safely and on time.

Can I Order Over the Phone?

Exciting news! We are pleased to announce that you can now purchase your favorite devices conveniently over the phone. Our dedicated Phone Daddy team is ready to assist you in finding the perfect device to meet your needs. Whether you're looking for

How to Reset My Account Password?

Resetting your Phone Daddy account password is easy. Follow these steps to reset your password:. 1. Select the Account logo. 2. Enter the email used to create the account. 3. Click Forgot password. 4. On the Recover Password screen, re-enter the emai

How Can I Edit My Order?

If you wish to edit the items while the payment is being processed or is completed, we will not be able to modify the items in the order. You will have to cancel the order and re-order the correct device. If you wish to edit the name or shipping addr

What’s in the Box?

As part of our ongoing commitment to sustainability, Phone Daddy had adopted an innovative approach to packaging. In instances where our signature eco-friendly boxes are unavailable, we utilize a high-quality, recyclable alternative to ensure that ou

Does the Phone Come With a SIM Card?

We provide a SIM card tray pin eject removal tool with all our devices, but not a SIM card. You must contact your carrier provider (T-Mobile, Verizon, AT&T, etc.) and have them provide you with a SIM card. If you already have one on your old phone, y

Where Can I See My Charges for an International Purchase?

You can see your shipping charges for local and international purchases on the Checkout page.

How Do I Cancel an Order?

Customers can easily cancel their order by sending an email request to our customer support department at [email protected] You can also contact the support team via chat. If you send an order cancellation email, please include the following de

Why Was My Order Canceled?

Our payment process is implemented to protect all existing and new customers. This process employs high-level payment verification software that checks all payment details. These may also cause delays or result in voided orders. Reasons why your paym

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