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Phone Daddy return approvalUpdated 7 months ago

Phone Daddy’s Return Approval policy is as follows:

  • The serial/IMEI number of the phone being returned to Phone Daddy MUST match the item we sold to you. Phone Daddy tracks each phone order’s serial number and IMEI number to deliver the correct product.

  • We do not entertain returns for items that are not ours and not sold by us.

  • The Find My iPhone feature must be turned off for Apple phones and tablets before you send the device back.

  • For Samsung and other Android phones, please disable the Passcode, Fingerprint ID/Face ID, and remove your Google/Samsung account.

  • All devices are checked for activation lock before being sent to our customers. So, if there is an activation lock on the item, it has been linked to your account. We will check the article for activation lock and send instructions about removing it. If you are unsuccessful in disabling the Find My iPhone/Google/Samsung Account feature, the return will not be accepted.

  • If the item is tampered with or altered when Phone Daddy receives it, the return will not be accepted, and the device will be sent back to you as is.

  • Once the return is received and validated, Phone Daddy will issue a refund, exchange replacement, or Store Credit. Refund or replacement can take up to 10 days for processing, while Store Credit only takes 1-2 Business Days.

Once the return request is submitted, you will receive the return label via email on the following business day, also in the event of needing further details for the return we will contact you.

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