What happens if my shipment is lost, stolen or missing item?Updated 2 months ago

We do apologize for the inconvenience, but on the off chance that this does occur, please consider the following:

• If Order Protection was purchased with your order, please filed within the 30 days period after the package is marked delivered by the carrier, and report any issue directly to the Package Protection Company, you will find their contact information in your previous emails, or click on the File a claim button below.

• If Order Protection was not purchased with your order, you can file a claim to the carrier (UPS, FedEx, or USPS) within the 15 days period after the package is marked delivered by the carrier. Please note that by deselecting Order Protection on the checkout page, Phone Daddy cannot be held liable for any lost, damaged, or stolen items during transit. We strongly recommend that you consider keeping Order Protection enabled to ensure that your items are protected and secure during shipping. If possible report the issue directly to us at [email protected] to open a claim within 5 days once the package is marked delivered by the carrier.

What to do once a claim is opened?

Note: If a claim is not filed within the 15-day period after the package is marked delivered by the carrier, this may affect the shipping carrier process, and Phone Daddy will not be liable for lost, damaged, or stolen items.

What to do once a claim is opened?

The customer must contact the carrier for updates regarding the investigation. Depending on the carrier, you can contact FedEx (800) 463-3339 or UPS (800) 742-5877.

How long a claim takes?

This depends on the policies and processes of the carrier company, in most cases, this usually takes 30-90 business days, this goes case by case, we recommend contacting the carrier for further information, you can contact FedEx at (800) 463-3339 or UPS (800) 742-5877.

Need more help? Feel free to get in touch with us here.