How to Return an Item at Phone Daddy?Updated 13 days ago

Phone Daddy's wholesale warranty period is 30 days from the date of purchase. During this time, if you encounter any technical malfunctions with the device, such as a speaker or touch screen issues, you are eligible for a return. Additionally, if you find that the device is not compatible with your desired carrier, you may also return it within these 30 days. Please note that Phone Daddy will not provide a prepaid shipping label for returns due to the discounted prices offered. The customer is responsible for shipping the item(s) back. Phone Daddy at our Fulfillment Center. 

There are two ways you can submit a return request. Let's go over each one. 

Return request via email:

Review Warranty Terms: Before proceeding, carefully review the terms and conditions of the warranty to ensure your situation is covered. After reviewing the information simply send an email to [email protected] with the following information:

• Order number
• Name of the account holder
• Name of your company (if applicable)
• IMEI number(s) of the item(s) being returned
• A detailed description of the issue with the device (in case of damage, please include pictures of the damage)
• Tracking information for the return shipment

Return request login to your account:

• Review Warranty Terms: Before proceeding, carefully review the terms and conditions of the warranty to ensure your situation is covered.
• You will need the Order number Information.
• Click on this link to go to our return/exchange page.
• Login to your Phone Daddy account.
• Follow the on-screen instructions, select the item(s) you wish to return, and provide details of the reason for the return.
• Once your return request is approved, you will get a confirmation email with the shipping guidelines.

1. Navigate to our Submit a Returns page.

2. Login to your Phone Daddy Account. You will receive a verification code via email, enter the code to access your Phone Daddy account.

3. Select the order and item(s) you wish to return.

4. The reason for the return (If the correct reason is not available, simply select other and add the details in the Notes section)

5. Add Notes (Details) of the issue and IMEI number(s)

6. Select Request return

7. Review the return request

8. Return email confirmation 

Once we receive this information and the package we received we will contact you via email with the return process details.

Important: If the package is sent without prior RMA approval from Phone Daddy, the package will be refused and returned to the sender.

Need more help? Feel free to get in touch with us at  [email protected]