Are there any charges for returns?Updated 11 days ago

At Phone Daddy, we are dedicated to offering our customers a smooth and stress-free shopping journey. Nevertheless, there are occasions where returns become essential.

Recognizing the significance of transparency in return procedures, we endeavor to elucidate this process for your ease and understanding.

• If Phone Daddy finds nothing wrong with the item once it is received and tested, the customer will be charged for the cost of the prepaid return label (if applicable) and a 25% restocking fee will apply after the 30-day return window (post-shipment). The returned item(s) must be in the same condition as they were received. Any signs of wear, damage, or alterations to the item or its accessories (Phone Case, Pre-Installed Glass Screen Protector) may result in the application of a restocking fee or not refundable. Customers are responsible for ensuring that all components included with the item are returned in their original condition.
• The restocking fee will NOT be applied if the item is sent back on the condition it was delivered only during the 30-day return window (post-shipment) It begins on the date of purchase and lasts for one year. However, if the item has been opened, used, or damaged (only in the case of brand-new or like-new phones), a 25% restocking fee will apply with an appropriate shipping fee.
• Any shipment refusals, cancellations, or returns after the 30-day return window (post-shipment) will also be charged the 25% restocking and shipping fees.
• Any prepaid return label issued by Phone Daddy is valid only for 30 days (if applicable). 
• Order Protection, the service is not eligible for return or refund. The purpose of orderprotection.com is to provide coverage for lost, damaged, or stolen items during transit, ensuring that you are protected throughout the shipping process.
• Original shipping services are non-refundable (if applicable). 

Any additional charges or services incurred by the network carrier during activation will not be the responsibility of Phone Daddy. We recommend contacting your phone carrier for additional information and fees.

Phone Daddy, will not be liable for any indirect, incidental, or consequential damages arising from the use of any product sold. This warranty gives you specific legal rights, and you may also have other rights that vary from jurisdiction to jurisdiction.

Additional Conditions:

• This warranty is non-transferable and is limited to the original purchaser.
• The warranty period does not extend or renew upon receipt of a replacement product.

To find more information about our 30-day Warranty click here.

To find out more about Phone Daddy's Return policy click here.

Need more help? Feel free to get in touch with us here.